SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services

Key Features

  • Incident management consolidates, manages, and prioritizes incoming tickets.
  • Service catalog standardizes service request and fulfillment processes.
  • Fully integrated IT asset management compiles hardware, software, POs, and more.
  • Service portal for users to have a single place to submit tickets and requests.

Core Service Desk Functionality

  • PinkVERIFY™ Certified ITIL-Ready Service Desk: Complete with Incident, Problem, Change,and Release Management modules, SolarWinds Service Desk has configurable page layouts to support your organization’s unique service management processes.
  • Employee Service Portal: Customize the service experience for employees when submitting tickets and requests by giving them access to self-service resources and the ability to view company wide announcements.
  • Service Level Management: Provide transparency and meet the expectations of your organization by building your SLA policies directly into your service desk, including autoescalation rules.
  • Knowledge Management: Reduce resolution times and increase case deflections by offering your employees access to a knowledge base of articles.
  • Agent Mobile App: Access core service desk functionality directly on your Android or iOS devices from wherever you may be.
  • Integrations: With hundreds of out-of-the-box integrations and an open REST API, your service desk has the ability to plug into business workflows across the systems supporting your organization.

Service Desk Integrations

Enhance your Service Desk and Asset Management Solution by Integrating with over 200 Cloud Applications.

DSSI

DSSI, is an Value Added Distributor, that provides a wide range of products and solutions to their business partners whenever is required, complementing its offer with Support Services Pre-Sales, Implementation and Support.

Contacts

 Madrid - Spain

 (+34) 697 776 938

 comercial@dssi.es

 

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